- Rentals: 2 weeks (14 days) notice is required to cancel any Cabana rental, Activity Room rental, or Private Pool rental in order to receive a full refund, minus the Administrative Fee, or to change the date of your rental. No partial refunds will be issued. Administrative fees are always non-refundable. If you are planning to host a party at the OLP, please familiarize yourself with the Rain Check Policy.
- Programs: A minimum of 5 days’ notice before the first class meeting date must be given in order to be refunded for any program registration (e.g. swim lessons, lifeguarding courses). No refunds will be granted if less than 5 days’ notice is given. Administrative Fees are always non-refundable.
- Swim Lessons: There are no make-up classes and no partial refunds or account credits will be issued for any classes missed.
Once the Refund Request Form is received, you will be contacted within 5 days with a response.
Completion of the Refund Request Form does not guarantee that the refund request will be granted.